Warranty for accessories – 6 Month
Warranty for aquarium – 2 years
Return & Refund Policy
(All Non-tanks products delivered)
All goods sold are non-returnable and non-refundable.
A return and/or refund of the product are/is only allowed under the following circumstances:
• The product is confirmed to be having manufacturing defects and/or damaged by our technicians/aquarists
The return and/or refund request must be submitted within 7 days of receipt of the order.
The return and/or refund procedures are as follows:
a. Please contact our customer support team to request for return and/or refund of the product.
b. After receiving your request, we shall contact you within 3 business days for further instructions.
c. You are required to send the product to SEAZONE and bear the shipping cost, if any.
d. Please inform us of the proof of delivery (consignment/parcel/tracking number)
e. Once your return is received and inspected by us, we will process your refunds of the product cost within 7 to 14 business days.
Any approved refunds shall be processed to the original mode of payment.
SEAZONE reserves the right to reject any inappropriate or unreasonable returns and/or refunds.
(All Tank-related products & services)
1. Dispute over any items which is not stated in the sales order will not be entertained. Verbal promise by the respective Salesperson does not represent SEAZONE under any circumstances, unless otherwise stated under the “Special Request(s) & Remark(s)” section, whereby the item(s) stated is/are indeed part of the product(s) sold by Seazone Innovative Sdn Bhd.
2. ALL payments made are NON-REFUNDABLE after seven (7) days from the date as stated above. In case of a refund within seven (7) days, a 10% of handling fee (incidental expenses, installation/uninstallation, service fees, etc) shall be retained by SEAZONE as non refundable.
3. Full settlement is required at least three (3) days before delivery or installation of aquarium.
4. NO last minute installation. Date of installation shall be booked at least seven (7) days in advance.
5. Delivered or installed aquarium is NON-RETURNABLE under any circumstances. Professional repair will be arranged for any defect, applicable to all tanks under warranty.
6. Services rendered are not refundable under any circumstances
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